سياسة الاسترداد

At AT-WATCHES , we value our customers and offer the option to return or exchange products within 14 days of receiving the order, provided the following conditions are met:

1. Product Condition:

   • The product must be in its original condition, unused, and unopened.
   • The product must include all original accessories (such as the box, manuals, and warranty card).
   • If the sticker on the watch has been removed or the product has been used, and the only reason for return is that the customer does not like it, 20% of the product price will be deducted upon return.

2. Proof of Purchase:

   • A receipt or proof of purchase must be provided.

3. Return and Exchange Process:

   • You can contact our customer service via WhatsApp or call us at: 01023243894 to submit a return or exchange request.
   • Alternatively, you can email us at: a.t.watches0@gmail.com
   • Once the request is reviewed and approved, the return or exchange process will be communicated to you.

4. Costs:

   • The customer is responsible for shipping costs for returns or exchanges unless the product has a manufacturing defect.
   • If the product is returned simply because it is not liked by the customer, and the sticker has been removed or the product opened, 20% of the product price will be deducted.

5. Non-Returnable or Non-Exchangeable Products:

   • Products that are damaged due to misuse.
   • Products that have been used or tampered with.

For inquiries or more details, please contact us via:

• WhatsApp or Call: 01023243894
• Email: a.t.watches0@gmail.com